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Orionbets Privacy Policy

At Orionbets, accessible via orionbets.gb.net, we prioritise your privacy and data protection. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services. By using Orionbets, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is Orionbets Limited, registered in the United Kingdom. Our registered office address is 10 Queen Street, London, EC4N 1TX, United Kingdom. For any privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process the following categories of personal data:

Full name (first and last name)
Contact details including email address, phone number, and postal address
IP address and technical device information (browser type, operating system)
Date of birth and gender to verify age and identity
Account registration and profile information
Transaction details such as deposits, withdrawals, and payment methods
Usage data including login times, betting activity, and interaction with our services
Verification documents for identity checks and regulatory compliance
Special category data (e.g., health information related to self-exclusion or responsible gambling), if voluntarily provided
Data obtained from third-party sources for fraud prevention, responsible gambling, and compliance checks

3. How We Use Your Personal Data

Your data is used for the following purposes:

To create, manage and maintain your Orionbets account
To verify your identity and ensure you meet the legal gambling age
To process financial transactions including deposits and withdrawals securely
To comply with UK Gambling Commission regulations and other legal obligations
To communicate important updates regarding your account, services, or policy changes
To administer promotions, competitions, and bonuses
To send marketing communications, but only with your explicit consent
To personalise your experience and tailor content and offers
To improve our website, services, and security measures through analysis
To monitor and prevent fraud, money laundering, and other criminal activities

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

Your consent, where applicable (e.g., marketing communications)
Performance of a contract with you (e.g., provision of gambling services)
Compliance with legal and regulatory obligations
Our legitimate interests, such as fraud prevention and service improvement, provided these do not override your rights

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out in this policy and to meet legal requirements. Typically, data is kept for up to five years after account closure or last activity, unless a longer retention period is required by law, for example, for self-exclusion records or ongoing investigations.

6. Marketing Communications

We will only send you marketing messages if you have given your clear consent. You can manage your preferences or withdraw consent at any time via your account settings or by using the unsubscribe link in our emails. We respect your choice and will promptly process any opt-out requests.

7. Cookies and Tracking Technologies

Orionbets uses cookies and similar technologies to enhance your experience:

To enable essential website functions and security
To remember your preferences and settings
To analyse usage patterns and improve site performance
To deliver personalised advertising, where permitted

You can control or disable cookies through your browser settings; however, some cookies are essential for the site to function correctly.

8. Sharing and Transfer of Your Data

We may share your personal data with:

Service providers such as payment processors, identity verification, and software suppliers
Regulatory and law enforcement authorities as required by law
Fraud prevention and responsible gambling organisations
Other companies within the Orionbets corporate group
Third parties authorised by you

If your data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your data.

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. This includes encryption, secure servers, and regular security assessments to maintain the confidentiality and integrity of your data.

10. Your Rights

You have the following rights regarding your personal data under UK GDPR:

The right to be informed about how your data is used
The right to access the personal data we hold about you
The right to correct inaccurate or incomplete data
The right to request erasure of your data in certain circumstances
The right to restrict or object to certain processing activities
The right to data portability
The right to withdraw consent at any time without affecting prior processing
The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints

If you have concerns about our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. Visit their website for more information: https://ico.org.uk.

13. Responsible Gambling

Orionbets is committed to promoting responsible gambling. If you need support or advice, please visit BeGambleAware, a trusted organisation providing information and help for problem gambling.

Last updated: October 2024