Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the Orionbets website located at orionbets.gb.net (“the Website”) and all related services provided by Orionbets (“we,” “us,” or “our”).
1.2 By registering an account, accessing, or using any part of the Website, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other applicable rules or policies.
1.3 If you do not agree with any part of these Terms, you must not use the Website or its services.
2. Definitions
- Player / User / You: Any individual who registers or uses the Website.
- Account: Your personal profile created and maintained for accessing our services.
- Games: All casino, live casino, sports betting, and other wagering products offered.
- Operator: Orionbets, the company responsible for operating the Website and providing gaming services.
- Bonus: Any promotional offer, including free bets, bonus funds, free spins, or other incentives.
3. Eligibility and Legal Compliance
3.1 You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher.
3.2 It is your responsibility to ensure that online gambling is legal in your country or region before using the Website.
3.3 Employees of Orionbets, its affiliates, subsidiaries, and their immediate family members are not permitted to open accounts or participate in any Games.
3.4 By using the Website, you confirm you are located within the United Kingdom or other jurisdictions where our services are legally available.
4. Account Registration and Security
4.1 Only one Account is permitted per individual, household, IP address, or device.
4.2 You must provide accurate, complete, and current information during registration, including your full name, address, date of birth, email, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.
4.4 We reserve the right to verify your identity at any time by requesting official identification documents (e.g., passport, utility bill) and proof of payment methods.
4.5 Accounts created with false or misleading information will be suspended or closed, and any associated winnings may be forfeited.
5. Deposits and Payments
5.1 Deposits must be made using payment methods registered in your name.
5.2 Minimum and maximum deposit limits apply; please refer to the Banking section on the Website for details.
5.3 Orionbets does not charge fees on deposits, but your payment provider may apply charges.
5.4 We do not provide credit or loans; all funds deposited must be your own.
5.5 Irregular or suspicious deposit activity may result in account review, suspension, or closure.
6. Withdrawals and Payouts
6.1 Withdrawals will, where possible, be made using the same payment method as your deposits.
6.2 Minimum and maximum withdrawal limits apply; consult the Banking section for current thresholds.
6.3 Withdrawal requests may require additional verification, including identity and source of funds documentation.
6.4 While we endeavour to process withdrawals promptly, Orionbets is not liable for delays caused by third-party payment processors.
6.5 To withdraw your full balance and close your Account, please contact Customer Support.
7. Inactive and Dormant Accounts
7.1 Accounts with no login or wagering activity for six (6) consecutive months will be classified as inactive.
7.2 Inactive Accounts may incur a monthly administrative fee deducted from your balance, with prior notification.
7.3 Accounts with a zero balance may be closed after prolonged inactivity.
7.4 Dormant Accounts can be reactivated by contacting Customer Support and completing any required verification.
8. Responsible Gambling
8.1 Orionbets is committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
8.2 If you feel you may have a gambling problem, please use our responsible gambling tools or contact our support team for assistance.
8.3 Additional information and support resources are available on our Responsible Gambling page and through organisations such as BeGambleAware.
9. Prohibited Conduct
- Engaging in fraudulent, collusive, or illegal activities, including but not limited to money laundering and use of bots or automated software.
- Manipulating games or cheating.
- Creating multiple Accounts or sharing your Account with others.
- Using VPNs, proxies, or other methods to circumvent location or access restrictions.
9.1 We reserve the right to suspend, restrict, or close Accounts and withhold winnings where prohibited conduct is suspected.
10. Bonuses and Promotions
10.1 All bonuses and promotions are subject to specific terms and wagering requirements, which are detailed on the Promotions page.
10.2 Bonus abuse, including opening multiple Accounts or colluding with other players, is strictly prohibited.
10.3 We reserve the right to withhold, cancel, or reclaim bonuses and winnings where abuse or technical exploitation is suspected.
10.4 Promotional offers may have expiry dates and game restrictions.
11. Game Fairness and Integrity
11.1 All Games are provided by licensed and certified software providers and use Random Number Generators (RNGs) to ensure fairness.
11.2 Orionbets may void bets or winnings arising from technical malfunctions, errors, or breaches of these Terms.
12. Limitation of Liability
12.1 Orionbets is not liable for any losses or damages resulting from your use of the Website, including technical failures, delays, interruptions, or errors.
12.2 You play at your own risk, and our maximum liability is limited to the amount of your most recent deposit.
12.3 We are not responsible for the content, security, or availability of any external websites linked from our Website.
13. Data Protection and Privacy
13.1 Your personal data is collected, processed, and stored in accordance with our Privacy Policy and applicable UK data protection laws.
13.2 We employ industry-standard security measures to protect your information.
13.3 For more information, please review our Privacy Policy.
14. Intellectual Property
14.1 All content, trademarks, logos, and materials on the Website are the property of Orionbets or its licensors.
14.2 You may not copy, reproduce, distribute, or modify any content without prior written permission.
15. Complaints and Dispute Resolution
15.1 If you have a complaint, please contact our Customer Support team.
15.2 We aim to resolve complaints promptly and fairly.
15.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4 All complaint communications must be made in writing.
16. Changes to These Terms
16.1 We reserve the right to amend these Terms at any time.
16.2 Material changes will be communicated via email or prominent notice on the Website.
16.3 Continued use of the Website after changes constitutes acceptance of the updated Terms.
16.4 It is your responsibility to review these Terms regularly.
17. Governing Law and Jurisdiction
17.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
17.2 Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Information
For assistance, enquiries, or to exercise your rights under these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available via the Website interface
By registering and using Orionbets, you confirm that you have read, understood, and agree to these Terms and Conditions.
For further information on responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.