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Responsible Gaming at Orionbets

At Orionbets, we are committed to promoting responsible gambling and ensuring that our players can enjoy their gaming experience in a safe and controlled environment. We recognise that while gambling is a form of entertainment, it can sometimes lead to harmful behaviour if not managed properly. Our goal is to provide you with the necessary tools, information, and support to help you gamble responsibly and stay in control.

Our Responsible Gaming Tools

To support safe and mindful gaming, Orionbets offers a range of control features that empower you to manage your gambling activity effectively:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account, helping you control your spending.
• Wager and Loss Limits: Define maximum amounts for wagers and losses, ensuring your gaming stays within your budget.
• Session Time Limits: Choose how long you want to play per session, helping you avoid excessive gaming.
• Reality Checks: Receive periodic reminders during your gaming sessions to help you stay aware of the time and money spent.
• Self-Exclusion: Take a break from gambling by excluding yourself for a period ranging from 24 hours up to six months or longer, if necessary.
• Permanent Account Closure: If you decide to stop gambling permanently, you can request full account closure at any time.

Recognising Problem Gambling

Gambling should always be an enjoyable pastime. However, if you notice any of the following signs, it may indicate the development of a gambling problem:

• Gambling to recover losses or as a way to make money.
• Borrowing money or selling possessions to gamble.
• Spending more time or money on gambling than intended.
• Neglecting work, family, or social responsibilities due to gambling.
• Experiencing arguments or conflicts with loved ones about gambling.
• Using money needed for essentials such as rent, bills, or groceries to gamble.
• Constantly thinking about gambling or planning the next bet.

If you recognise these behaviours in yourself or someone you care about, we strongly encourage you to seek help immediately before the situation worsens.

Tips for Responsible Gambling

To maintain a healthy gambling habit, consider the following advice:

• Set a loss limit before you start gambling and stick to it.
• View gambling as a form of entertainment, not a way to earn money.
• Never gamble with money you cannot afford to lose.
• Avoid borrowing money to gamble.
• Set time limits and take regular breaks during your gaming sessions.
• Balance gambling with other social and recreational activities.
• Refrain from gambling when feeling stressed, depressed, or under the influence of alcohol or drugs.
• Only gamble with funds specifically set aside for entertainment purposes.

Self-Assessment and Support

If you are unsure about your gambling behaviour, we encourage you to take our confidential self-assessment quiz, designed to help you reflect on your habits and identify potential risks.

For further assistance, our dedicated Responsible Gambling Team is available to support you. You can contact them via email at [email protected] or through our Live Chat service on the website.

Account Closure and Self-Exclusion Process

Orionbets provides flexible options to help you take control of your gambling:

• Temporary Self-Exclusion: You can exclude yourself from gambling for a minimum of 24 hours up to six months or longer. During this period, you will not be able to access your account or place bets.
• Permanent Account Closure: If you decide to stop gambling permanently, you may request full closure of your account at any time by contacting our Customer Support team.
• Withdrawal of Funds: Please ensure you withdraw any remaining balance before initiating account closure.
• Reactivation: Accounts closed for reasons other than problem gambling may be reopened after a thorough review by our Responsible Gambling Department. We reserve the right to refuse reactivation to protect player welfare.

Protecting Minors

We take the protection of minors very seriously in compliance with UK law. Gambling is strictly prohibited for anyone under 18 years of age. To help prevent underage gambling, we implement the following measures:

• Robust age verification checks during registration and deposits.
• Encouragement to use parental controls and filtering software such as Net Nanny or Qustodio.
• Advice to keep login credentials and banking information secure and out of reach of children.
• Recommendations not to leave devices unattended while logged in and to avoid saving passwords on shared devices.

For more information about internet safety for children, please visit the Better Internet for Kids website.

Support for Gambling Addiction

If you or someone you know is struggling with gambling addiction, help is available. We encourage you to reach out to the following UK-based organisations for confidential support:

• GamCare – Providing free advice, support, and counselling for problem gamblers.
• GambleAware – Offering information and resources to promote safer gambling.
• BeGambleAware – A trusted source for responsible gambling advice and support.
• Gamblers Anonymous UK – A fellowship of individuals who share their experience to help each other recover from gambling addiction.

Additionally, you can download and install BetBlocker, a free tool that helps restrict access to gambling sites across multiple devices.

For confidential support directly from Orionbets, contact our Responsible Gambling Team at [email protected].

Legal Compliance and Player Protection

Orionbets operates under a licence issued by the UK Gambling Commission, ensuring compliance with the UK Gambling Act 2005 and all relevant regulations. We are committed to maintaining the highest standards of player protection, including:

• Strict enforcement of age verification and identity checks.
• Monitoring player behaviour to identify and assist those who may be at risk.
• Providing clear information about the risks of gambling and available support.
• Ensuring transparency in our terms and conditions, including fair play policies.

Contact Us

If you have any questions or require assistance regarding responsible gambling, please do not hesitate to contact our Responsible Gambling Team at [email protected] or via our Customer Support channels.

Remember, gambling should always be a source of enjoyment. Please play responsibly and seek help if you feel your gambling is becoming a problem.